We hope you are ready for your stay in Madeira!

We provide directions and a lock box containing the keys for a contactless arrival. This allows you to easily find where you are staying and enter without any check-in delays whenever you arrive. Post codes in Madeira are not reliable and Google doesnt know the names of many streets so we use Google locations. However, we need you to send electronically the identification details for you and your family/group.

You are NOT met in person so we cannot collect this information like a traditional hotel check-in desk. It helps our planning if this information and any special requests are sent several days prior to arrival.

The easiest and most accurate way to send this information is to use the form on our website MadeiraComfort.pt. If you use the link we send you then the apartment and dates are correctly selected for you!

The Portuguese border staff (SEF) and tourist authorities require us to submit this information for all guests (not just the person who pays). We are not permitted to allow guests to stay who do not provide this information. There are no exceptions regardless of Nationality!

If you have a Portuguese tax number or NIF you should also send it to us.

Let us know if you have any problems providing this information. You can send for each guest the full name, address, nationality, ID type, ID number, date of birth and place of birth.

If you have already sent this information by email, SMS, booking or airbnb please let us know and we will check whether it has been received.

Let us know if we can do anything to make your stay more enjoyable!