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Digital Nomads | Links | Contact Us | About Us |
![]() | What time can I arrive? |
![]() | Anytime after 15:00. Tell us your arrival time when you check-in online.
For Machico Beach Comfort contact us in advance if you expect to arrive after 22:00. |
![]() | What time should I leave? |
![]() | Anytime before 10:00. |
![]() | Am I met in person? |
![]() | No. Arrival is contactless. |
![]() | How do I get the keys? |
![]() | You are sent the code to the lockbox containing the keys the day before arrival. |
![]() | What happens if there is a problem getting the keys or opening the door? |
![]() | Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. |
![]() | Where is the apartment? |
![]() | Google knows! You are sent directions the day before arrival. See also the main property descriptions. |
![]() | I cant find directions and the lock box code in my email or booking.com |
![]() | This information is also sent by SMS and WhatsApp or you can access it under Guest Information on our website. |
![]() | How do we check-in? |
![]() | Check-in is online - we recommend at least 48 hours before arrival. |
![]() | Why do we check-in online? |
![]() | You booked contactless arrival and are NOT met in person. |
![]() | Why do we need to provide our identification details, date of birth etc? |
![]() | All guests staying in licenced tourist accommodation in Madeira must provide these details by law. |
![]() | Can we provide our identification details by email or booking.com messages? |
![]() | Booking.com do not recommend sharing personal information on their platform because it is not secure (unlike our website). |
![]() | How much is tourist tax? |
![]() | Up to €2 per guest per night with exemptions for children under 13. |
![]() | When is tourist tax paid? |
![]() | After check-in and before arrival. |
![]() | How is tourist tax paid? |
![]() | You are provided with a link to pay the tax by card on our website. We do not accept cash. |
![]() | Is tourist tax paid everywhere I stay? |
![]() | At present tourist tax is paid only in Funchal and Machico. |
![]() | I have an early flight. Can I drop my bags off before 15:00? |
![]() | We are sorry, but we dont have secure/monitored luggage storage. |
![]() | I have a late flight. Can I leave my bags after 10:00? |
![]() | We are sorry, but we dont have secure/monitored luggage storage. |
![]() | Do you provide a shuttle service to/from the airport? |
![]() | We can book at taxi for you but you can probably do so cheaper using booking.com or Bolt! |
![]() | Are towels provided? |
![]() | Yes, for use in the apartment (not on the beach). |
![]() | Are bed sheets provided? |
![]() | Yes. Extra bedding is also available. |
![]() | Can toilet paper be flushed down the toilet? |
![]() | Yes in small pieces only. Never flush condoms, sanitary towels, baby wipes or similar. |
![]() | Does the apartment have an iron? |
![]() | Yes - and an ironing board! |
![]() | Does the apartment have a hair dryer? |
![]() | Yes. |
![]() | Is there heating? |
![]() | Yes. Some apartments have heaters with remote controls. Use the +/- button to increase/decrease the temperature. |
![]() | Does the apartment have a dehumidifer?? |
![]() | Yes but in some cases this is part of the air conditioning rather than a separate unit. |
![]() | How do I cancel? |
![]() | Contact us if you booked directly, otherwise contact the website you booked with. |
![]() | Will I get a refund if I cancel? |
![]() | If you cancel more than 7 days before arrival you will normally get a full refund. |
![]() | Where can I park? |
![]() | Most apartments have parking nearby - see main property descriptions. |
![]() | What should I do if there is an electrical or plumbing problem? |
![]() | Report any problems as soon as possible by WhatsApp (+44 7879 495105) or Email (admin@madeiracomfort.pt). Text messafes in your native language are always better than phone calls. Please include a photo if you think that might be helpful. Please do NOT attempt any repairs as you are not insured! |
![]() | What happens if I lock myself out? |
![]() | Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. |
For more information, see the main property descriptions:
Machico Comfort
Scenic Comfort I
Scenic Comfort D
Scenic Comfort J
Machico Beach Comfort
Funchal Centre Comfort
Scenic Comfort G
Machico Centre Comfort
Hikers Comfort C
Lombada Villa Comfort
Hikers Comfort B
Palm Comfort