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What time can I arrive? | |
Anytime after 15:00. Tell us your arrival time when you check-in online.
For Machico Beach Comfort contact us in adavance if you expect to arrive after 22:00. | |
What time should I leave? | |
Anytime before 10:00. | |
Am I met in person? | |
No. Arrival is contactless. | |
How do I get the keys? | |
You are sent the code to the lockbox containing the keys the day before arrival. | |
What happens if there is a problem getting the keys or opening the door? | |
Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. | |
Where is the apartment? | |
Google knows! You are sent directions the day before arrival. See also the main property descriptions. | |
I cant find directions and the lock box code in my email or booking.com | |
This information is also sent by SMS and WhatsApp or you can access it under Guest Information on our website. | |
How do I check-in? | |
Check-in is online - we recommend at least 48 hours before arrival. | |
I have an early flight. Can I drop my bags off before 15:00? | |
We are sorry, but we dont have secure/monitored luggage storage. | |
I have a late flight. Can I drop my bags off before 10:00? | |
We are sorry, but we dont have secure/monitored luggage storage. | |
Do you provide a shuttle service to/from the airport? | |
We can book at taxi for you but you can probably do so cheaper using booking.com! | |
Are towels provided? | |
Yes, for use in the apartment (not on the beach). | |
Are bed sheets provided? | |
Yes. Extra bedding is also available. | |
Does the apartment have an iron? | |
Yes - and an ironing board! | |
Does the apartment have a hair dryer? | |
Yes. | |
I have an early flight. Can I drop my bags off before 15:00? | |
We are sorry, but we dont have secure/monitored luggage storage. | |
How do I cancel? | |
Contact us if you booked directly, otherwise contact the website you booked with. | |
Will I get a refund if I cancel? | |
If you cancel more than 7 days before arrival you will normally get a full refund. | |
Is there heating? | |
Yes. Some apartments have heaters with remote controls. Use the +/- button to increase/decrease the temperature. | |
Does the apartment have a dehumidifer?? | |
Yes but in some cases this is part of the air conditioning rather than a separate unit. | |
Where can I park? | |
Most apartments have parking nearby - see main property descriptions. | |
What should I do if there is an electrical or plumbing problem? | |
Report any problems as soon as possible by WhatsApp (+44 7879 495105) or Email (admin@madeiracomfort.pt). Please include a photo if you think that might be helpful. Please do NOT attempt any repairs as you are not insured! | |
What happens if I lock myself out? | |
Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. |
For more information, see the main property descriptions:
Machico Comfort
Scenic Comfort I
Scenic Comfort D
Scenic Comfort J
Machico Beach Comfort
Funchal Centre Comfort
Scenic Comfort G
Machico Centre Comfort
Boaventura Hikers Comfort
Lombada Villa Comfort