 | Madeira Comfort |
| Guest Info |
| |||||||||
| Home | CheckIn | Payment |
|
Digital Nomads | Links | Contact Us | About Us | ||
 | What time can I arrive? |
 | Anytime after 15:00. Tell us your arrival time when you check-in online.
For Machico Beach Comfort contact us in advance if you expect to arrive after 22:00. |
| What time should I leave? |
| Anytime before 10:00. |
| Am I met in person? |
| No. Arrival is contactless. |
| How do I get the keys? |
| You are sent the code to the lockbox containing the keys the day before arrival. |
| What happens if there is a problem getting the keys or opening the door? |
| Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. |
| Where is the apartment? |
| Google knows! You are sent directions the day before arrival. See also the main property descriptions. |
| I cant find directions and the lock box code in my email or booking.com |
| This information is also sent by SMS and WhatsApp or you can access it under Guest Information on our website. |
| How do we check-in? |
| Check-in is online - we recommend at least 48 hours before arrival. |
| Why do we check-in online? |
| You booked contactless arrival and are NOT met in person. |
| Why do we need to provide our identification details, date of birth etc? |
| All guests staying in licenced tourist accommodation in Madeira must provide these details by law. |
| Can we provide our identification details by email or booking.com messages? |
| Booking.com do not recommend sharing personal information on their platform because it is not secure (unlike our website). |
| How much is tourist tax? |
| Up to €2 per guest per night with exemptions for children under 13. |
| When is tourist tax paid? |
| After check-in and before arrival. |
| How is tourist tax paid? |
| You are provided with a link to pay the tax by card on our website. We do not accept cash. |
| Is tourist tax paid everywhere I stay? |
| At present tourist tax is paid only in Funchal and Machico. |
| I have an early flight. Can I drop my bags off before 15:00? |
| We are sorry, but we dont have secure/monitored luggage storage. |
| I have a late flight. Can I leave my bags after 10:00? |
| We are sorry, but we dont have secure/monitored luggage storage. |
| Do you provide a shuttle service to/from the airport? |
| We can book at taxi for you but you can probably do so cheaper using booking.com or Bolt! |
| Are towels provided? |
| Yes, for use in the apartment (not on the beach). |
| Are bed sheets provided? |
| Yes. Extra bedding is also available. |
| Can toilet paper be flushed down the toilet? |
| Yes in small pieces only. Never flush condoms, sanitary towels, baby wipes or similar. |
| Does the apartment have an iron? |
| Yes - and an ironing board! |
| Does the apartment have a hair dryer? |
| Yes. |
| Is there heating? |
| Yes. Some apartments have heaters with remote controls. Use the +/- button to increase/decrease the temperature. |
| Does the apartment have a dehumidifer?? |
| Yes but in some cases this is part of the air conditioning rather than a separate unit. |
| How do I cancel? |
| Contact us if you booked directly, otherwise contact the website you booked with. |
| Will I get a refund if I cancel? |
| If you cancel more than 7 days before arrival you will normally get a full refund. |
| Where can I park? |
| Most apartments have parking nearby - see main property descriptions. |
| What should I do if there is an electrical or plumbing problem? |
| Report any problems as soon as possible by WhatsApp (+44 7879 495105) or Email (admin@madeiracomfort.pt). Text messafes in your native language are always better than phone calls. Please include a photo if you think that might be helpful. Please do NOT attempt any repairs as you are not insured! |
| What happens if I lock myself out? |
| Please contact us by WhatsApp (+44 7879 495105), SMS or Phone (+351 961 307 054). Text messages in your native language are always better than phone calls. |
For more information, see the main property descriptions:
Machico Comfort
Scenic Comfort I
Scenic Comfort D
Scenic Comfort J
Machico Beach Comfort
Funchal Centre Comfort
Scenic Comfort G
Machico Centre Comfort
Boaventura Hikers Comfort C
Lombada Villa Comfort
Boaventura Hikers Comfort B