 | The Kunft washing machine doesnt work. The clothes move and they get hot but there's no water. |
 | The make of the washing machine is Indesit and the clothes dryer is Kunft. Which are you using? |
| I cant lock the outside door? |
| Have you tried lifting the handle before turning the key as we state in the welcome message? |
| The white heater doesnt respond to the remote control and doesnt heat the room |
| That's the dehumidifier. The heater is fixed to the wall and has a fire effect |
| The hob doesnt turn on it just flashes "L" |
| Have you tried releasing the child lock? (press and hold) |
| The toaster caught fire and tripped the electric |
| The toaster is for bread only. Some other foods will catch fire when hot! |
| I plugged the hair dryer in and now the TV and WiFi dont work! |
| Did you unplug the TV and WiFi router? |
| The dryer is no longer working |
| Were you trying to dry your plastic blue coat which has melted all over the inside and the condenser? |
| There is no laundry detergent. |
| Have you looked in the cupboard next to the washing machine? |
| The bottom of the kettle has melted |
| It's an electric kettle. It is not intended to be put on the hob |
| The extractor above the hob doesnt work. |
| The light and fan come on automatically when you slide it out. |
| The apartment/house is humid and damp. |
| The humidity in Madeira is often high. Why did you turn the dehumidifier off? |
| The bedroom gets very hot. |
| Have you tried closing the shutters during the day and opening the window? |
| I dont like the wood furniture. |
| So why did you book an apartment wit photos that show this furniture? |
| The beds are too hard. |
| We provide firm orthopedic mattresses to prevent back pain. Soft mattress toppers are available. |
| The lockbox doesnt open I have entered the correct code |
| You have to slide the black button down as shown in our video |
| I am in the right building but there is no apartment X |
| Are you on the right floor? |
| We have just landed at the John Paul airport what's the best way to your apartment? |
| You booked an apartment in Ponta Delgada, Madeira not in the Azores! There are direct flights to Madeira! |
| The door didn't unlock when I entered the code into the keypad. |
| Did the external door match the photograph in the Directions? |
| I cant find the your apartment building |
| Have you read the directions and looked at the photos of the map, the building and the entrance? |
| Where is the second bedroom? |
| It is described as a duplex apartment with one bedroom with a double and a single bed |
| Two cockroaches flew on to the terrace! |
| The insect life in Madeira is amazing. I never knew cockroaches could fly at 25C until I moved here. |
| I just broke the door trying to get in after locking myself out. |
| We have spare keys at the property. Why didnt you contact us? |
